Support · Troubleshooting

Common issues

Last updated 13 June 2026

Most hiccups have a simple cause. Here are the ones we see most and how to clear them.

Can't sign in

ArtistHQ uses Google sign-in and email sign-in links — there's no password to forget. If you're stuck:

• Make sure you're using the same method (and email) you signed up with.
• If your email link doesn't work, it has probably expired. Just request a new one and use the latest link.

An upload was rejected

If a file won't upload, it's usually one of these:

• It's a blocked file type (for example, an executable).
• The file is too large.
• You're over your storage limit. See Storage & limits for what counts and how to free up space.

"Couldn't save" when you try something

This message almost always means your role doesn't have permission for that action. Ask an owner or admin to do it, or to adjust your access. See Team & roles for who can do what.

A "payment past due" banner

That banner means a recent charge failed. Update your card in Settings → Subscription and the charge will retry. For more on plans and payments, see Plans, billing & cancellation.

Still stuck?

If something still looks wrong after trying the above, we want to know. Use Send feedback in the sidebar, or email us at hello@artisthq.app.